Hospitality · Gulf Shores, Alabama

Getting away without losing touch

LongFi Connect on the Omada Wi-Fi at Kiva Dunes, live since August 2026.

Cell coverage can be less consistent along the Fort Morgan peninsula. Computer Backup Inc. (CBI) activated LongFi Connect on the Omada Wi-Fi already serving Kiva Lodge and Kiva Grill, so compatible phones connect automatically wherever that Wi-Fi reaches.

A guest at a window table in a sunroom restaurant overlooking a golf course sends a photo from her phone
LongFi Connect at Kiva Lodge and Kiva Grill · August 27 to October 29, 2026
570+ GB
Cell data carried over the existing Wi-Fi in the first two months
5,800+
Phone connections to LongFi Connect in the first two months
323 GB
Cell data carried in the best month, September 2026
“
Cellular coverage can vary along this part of the Fort Morgan peninsula, so we wanted to make staying connected easier for visitors at Kiva. LongFi Connect builds on the Omada Wi-Fi already in place, helping visitors and guests use their phones to check directions or stay in touch with family.
Lance AlexanderOwner, Computer Backup Inc.
The Challenge

Cell coverage can vary on the Fort Morgan peninsula.

Kiva Lodge holds 23 condominium units, the golf shop and Kiva Grill, a public restaurant and bar. Overnight guests, golfers and diners pass through the same building, and the area welcomed 7.14 million visitors in 2025.1 When a phone stalls indoors, the small plans of a visit stall with it.

1 Gulf Shores & Orange Beach Tourism, 2025 Tourism Economic Impact, Gulf Shores, Orange Beach and Fort Morgan.

Arrival details

Guests pull up unit details, directions and check-in notes as they reach the lodge.

Plans with the group

Diners settle tee times, dinner plans and the next stop from the table.

Guest Wi-Fi takes steps

Joining means finding a network name and a password, and many guests do not think to switch.

The Solution

LongFi Connect improves indoor cell connectivity using the lodge's excess Wi-Fi capacity.

CBI already managed the property's Omada network: EAP720 Wi-Fi 7 ceiling-mount access points and an OC200 hardware controller. With LongFi's step-by-step guide, CBI activated LongFi Connect as a configuration change on that network, and no new hardware was required.

  • Automatic for guests. Compatible phones with eligible carrier credentials connect on their own, with no password and no sign-in page.
  • Built on Omada. LongFi Connect runs on the Omada access points and controller CBI already manages.
  • Secure by design. Guest traffic is authenticated, encrypted and kept separate from the resort's own systems.
  • CBI stays in control. CBI keeps managing the network, and LongFi monitors performance and reports the results.
Guest phone
Connects automatically
▼
Existing Omada Wi-Fi
EAP720 access points, OC200 controller
▼
LongFi Connect
Runs on the lodge's excess Wi-Fi capacity
▼
Major mobile carriers
Secure and authenticated
Guest traffic stays separate from the resort's own systems.
Project partnersKiva DunesVenueComputer Backup Inc.MSP and network operatorOmadaWi-Fi platformLongFi SolutionsLongFi Connect
What Changed For Guests

Everyday moments at the lodge take less effort.

A couple with a suitcase in a resort lodge hallway checks arrival details on a phone
Arrival details on hand

Unit details and directions load as guests walk in, without hunting for a network name.

A golfer on a phone call at a dark wood bar after his round
Calls go through at the bar

Golfers settle tomorrow's tee time over a burger after the round.

A guest on a video call with family from a lodge condominium living room at dusk
Family calls from the condo

Lodge guests video call home from their unit in the evening.

The Results

Guests connected from the first day and kept connecting into the fall.

168
phones connected to LongFi Connect on the busiest day, the Sunday of Labor Day weekend 2026.
  • 90+ phone connections on an average day across September and October.
  • Use held into the fall shoulder season, with 252+ GB carried from October 1 to 29.
  • Guests spend less time waiting on a phone and more time on the visit they came for.
  • A configuration change on the existing Omada network, with no new hardware and no cost to the resort.

Figures from LongFi's monitoring of Kiva Lodge and Kiva Grill, August 27 to October 29, 2026. A phone connection is one phone connected to LongFi Connect on a given day.

Read the full story, including how the Omada network was set up →

For Resorts and MSPs

Keep your guests connected wherever your Wi-Fi reaches.

LongFi Connect runs on compatible business-grade Wi-Fi, including Omada networks with Passpoint support. Managed service providers like CBI can activate it for the properties they already serve.

Compatibility is reviewed during site qualification.